Ping Privacy Policy

Last updated: 17 October 2025

At Ping, your privacy matters to us. This policy explains how we collect, use, and protect your information when you use our app and website. By using Ping, you agree to this Privacy Policy.

1. Who we are

Ping is a price-tracking app that helps you save on the things you love. We make deal-hunting effortless by keeping an eye on your favourite products and letting you know when they drop in price or go on sale.

2. The information we collect

We collect information that helps us run Ping and improve your experience. This includes:

a. Personal information you provide

• Your name, email address, and account details when you sign up.

• Any preferences or product “watches” you save in the app.

• Messages or feedback you send to us.

b. Automatically collected information

• Device type, operating system, and browser details.

• Log data such as your IP address, time of access, and pages visited.

• Cookies and similar technologies that help us understand how you use Ping.

3. How we use your information

We use your information to:

• Provide, maintain, and improve the Ping app and website.

• Send you price-drop alerts, updates, and other transactional messages.

• Send you marketing or promotional emails (you can opt out anytime).

• Analyse app usage to make Ping better for everyone.

We only collect and use personal information where it’s reasonably necessary for these purposes.

4. Marketing emails

When you sign up, you agree to receive both transactional and promotional emails from us.

• Transactional emails (like price alerts or account updates) are essential for using Ping — you can’t opt out of these.

• Promotional emails (like new feature updates, special offers, or sale roundups) are optional — you can unsubscribe anytime by clicking the link in the email.

• From time to time, we may also send you information about offers from trusted partners that we think you’ll genuinely love. These emails are still optional, and you can opt out at any time.

5. Sharing information

We never sell your personal data.

However, we may:

• Share anonymised or aggregated data with trusted partners, advertisers, or analytics providers to help us improve Ping and understand trends.

• Share or sell aggregated, de-identified data (that can’t personally identify you) with third parties for research, analysis, or commercial purposes.

• Share data with service providers who help us operate Ping (like cloud hosting, analytics, and email delivery tools).

• Share information if required by law or to protect our legal rights.

Any sharing or selling of data is done securely and in line with this Privacy Policy.

6. Cookies and analytics

We use cookies and analytics tools to make Ping work smoothly and help us understand how people use it.
You can manage or disable cookies in your browser, but some parts of the app might not work properly without them.

7. Data storage and security

Your information is stored securely in reputable cloud systems (such as AWS or Google Cloud).
We use industry-standard security measures to protect your data from loss, misuse, or unauthorised access.

8. Access and correction

You can access or correct your personal information at any time by contacting us at [insert support email].
We’ll take reasonable steps to make sure your information is accurate and up to date.

9. Retention and deletion

We keep your information for as long as your account is active or as needed to provide our services.
You can delete your account anytime by contacting us, and we’ll permanently remove or anonymise your data unless we’re required to keep it for legal reasons.

10. Children’s privacy

Ping isn’t designed for children under 16. We don’t knowingly collect personal information from anyone under that age.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll let you know through the app or by email.

12. Contact us

If you have questions or concerns about this policy, contact us at:
📧 hello@getping.me

In short

We respect your privacy, use your data responsibly, and keep things transparent.
We may share or sell aggregated, de-identified insights to improve Ping and help partners understand shopping trends — but your personal details stay protected.